Job Description
Key Responsibilities:
Business Development
- Pitch to SMEs and dealers under the Retail Finance/Supplier Finance programs supported by our Anchor clients.
- On-board new spokes under the Distributor Finance and Supplier Finance programs, including coordination with the operations team for SME limit setups.
- Provide on-the-ground support and escalation during the post and onboarding processes.
- Build and maintain relationships with decision-makers within the client base and proactively manage the onboarding relationship.
- Collaborate with the Front Office and clients, as necessary, to collect all necessary supporting evidence for KYC due diligence.
- Leverage in-house technology to record and maintain client information.
- Work closely with the onboarding operations team to ensure pre- and post-account setups are completed accurately and timely.
Client Engagement & Process Management
- Engage clients throughout the entire process, ensuring a seamless experience.
- Drive the execution of processes, collaborating with stakeholders to deliver excellent client service and accelerate transactions, whether simple or complex.
- Adhere to first-time-right principles to ensure accuracy and efficiency.
- Provide insights and suggestions for process improvements, identifying opportunities for streamlining and automation.
- Ensure compliance with all regulatory and internal requirements, including CRB checks, for clients to be ready to trade.
- Undertake ad-hoc duties as delegated by the Line Manager.
Risk Management & Governance
- Demonstrate awareness and understanding of the regulatory framework within which the company operates.
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager.
- Proactively manage risks, establish and monitor controls to improve the overall risk management and operating framework.
- Ensure compliance with internal policies, credit policies, external policies, and statutory requirements.
- Conduct periodic self-assessments on key controls to ensure the adequacy and functionality of existing controls.
- Identify, escalate, and resolve significant issues or errors to the team leader.
Regulatory & Business Conduct
- Display exemplary conduct in line with the Company's Valued Behaviors and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including understanding and complying with all applicable laws, regulations, and company policies.
- Achieve outcomes aligned with the company's Conduct Principles, particularly in Financial Crime Prevention and fostering the Right Environment.
Collaboratively identify, escalate, mitigate, and resolve any compliance, conduct, or risk-related matters