Operations Manager - Freight Forwarding

Posted : 2026-08-06
Closing : 2026-08-31
Position Scope

Job Title: Operations Manager – Freight Forwarding 
Location: Nairobi, Kenya

We are seeking an experienced and results-oriented Operations Manager to lead and oversee our clearing and forwarding operations. The ideal candidate will have a strong background in freight forwarding, customs clearance, logistics operations, and stakeholder management.

Job Description

Key Responsibilities

  • Oversee the end-to-end clearing and forwarding process, ensuring timely and compliant cargo clearance.
  • Manage daily operations across imports, exports, and transit shipments.
  • Build and maintain strong working relationships with key stakeholders, including KRA Customs, port authorities, shipping lines, airlines, container freight stations (CFS), transporters, and other regulatory agencies.
  • Ensure compliance with all customs, tax, and regulatory requirements.
  • Lead, mentor, and supervise the operations team to achieve service excellence.
  • Monitor operational KPIs and implement process improvements to enhance efficiency.
  • Resolve operational challenges and customer escalations promptly.
  • Coordinate with clients and internal teams to ensure seamless service delivery.
  • Manage operational costs while maintaining high service standards.

Requirements

Requirements

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Minimum of 5 years' experience in a clearing and forwarding company, with at least 3 years in a management role.
  • Strong knowledge of customs procedures, import/export documentation, and freight forwarding operations.
  • Proven experience managing stakeholder relationships with KRA Customs, Kenya Ports Authority (KPA), Kenya Revenue Authority, shipping lines, airlines, CFS operators, and other relevant government agencies.
  • Strong leadership, negotiation, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in customs systems is an added advantage.

 

Skills