Collections Servicing Associate

Position Scope

Job Title: Collections Servicing Associate
Level: Mid Level
Location: Nakuru & Nairobi.

Position Overview:

Our Client, a technology-driven Lender, is seeking a proactive and customer-focused Collections Servicing Associate to join our Operations team. In this role, you will play an essential role in managing timely payments, addressing customer inquiries, and supporting financial inclusion by assisting clients with their financial needs. This position requires close collaboration with commercial and operations leads to provide insights for improving processes, enhancing customer satisfaction, and ensuring compliance with regulatory requirements.

Job Description

Key Responsibilities:

• On-Time Payment Management
• Financial Assistance in Product Training..
• Customer Support
• Compliance in Regulations and Security
• Continuous Improvement
• Risk Management

Requirements

Qualifications:

• Education: Diploma or equivalent (Bachelor’s degree in Finance, Business, or a related field is a plus).
• Experience:
  • Proven experience in loan servicing, collections, and recovery, preferably within the fintech or financial services industry.
• Skills:
  • Effective communication skills in both English and Swahili, both written and verbal.
  • Familiarity with financial products and services, with basic knowledge of banking, loans, and investment concepts.
  • Proficient in using technology, including CRM software, communication tools, and online platforms.

Skills

Collections, Customer service