Sales, Marketing and Customer Service Manager

Position Scope

Job Overview

Job Title: Sales, Marketing and Customer Service Manager
Location: Kikuyu
Salary: KES 150,000 Gross

1. Job Summary

We are seeking to recruit a highly motivated and results-oriented Sales, Marketing and Customer Service Manager to lead and coordinate all sales, marketing, and customer service activities within the organization.

Job Description

• Develop and implement sales and marketing strategies to achieve company revenue targets.
• Lead customer acquisition, retention, and relationship management initiatives.
• Supervise and manage the Sales, Marketing, and Customer Service teams.
• Monitor market trends, competitor activities, and customer feedback.
• Prepare and present periodic sales, marketing, and customer service performance reports.
• Develop and manage key customer accounts.
• Ensure high levels of customer satisfaction and timely resolution of customer complaints.
• Coordinate promotional campaigns, branding, and market penetration activities.

• Work closely with Operations and Production teams to ensure seamless customer service delivery.

Requirements

• Bachelor’s Degree in Sales & Marketing, Business Administration, Commerce, or a related field.
• Minimum of 12 years’ relevant work experience in sales, marketing, and customer service.
• Proven ability to manage end-to-end Sales, Marketing, and Customer Service operations.
• Demonstrated experience managing and developing a team of at least five (5) employees.
• Strong leadership, planning, negotiation, and interpersonal skills.
• Excellent written and verbal communication skills.
• Good understanding of customer relationship management and business development.
• Familiarity with Nairobi and its environs, including key commercial and construction markets.
• Experience in the construction, building materials, concrete, quarry, or related industry will be an added advantage.

• Must be results-driven, self-motivated, and capable of working under minimal supervision.

Skills

Strategic Sales Planning and Execution Marketing Strategy Development and Implementation Customer Relationship Management (CRM) Business Development and Market Expansion Team Leadership and Performance Management Negotiation and Closing Skills Account Management and Client Retention Excellent Communication and Presentation Skills Analytical and Problem-Solving Skills Market Research and Competitive Analysis Report Writing and Data Analysis Customer Service Excellence Conflict Resolution and Complaint Handling Budgeting and Revenue Growth Management Proficiency in Microsoft Office Suite and CRM Systems Time Management and Organizational Skills Results-Oriented and Target-Driven Approach Ability to Work Under Pressure and Meet Deadlines