Barista

Position Scope

Job Title: Barista
Location: Nairobi, Kenya

Job Overview.
We are seeking a passionate, customer-focused, and energetic Barista to join our team. The successful candidate will be responsible for preparing and serving high-quality coffee and beverages, delivering exceptional customer service, maintaining cleanliness and hygiene standards, and contributing to a welcoming café experience for customers.

Job Description

• Prepare and serve coffee, tea, and other beverages according to established recipes and quality standards, ensuring consistency in taste, presentation, and hygiene.
• Operate and maintain coffee machines and related equipment in good working condition.
• Greet customers warmly, take accurate orders, and deliver prompt, friendly service.
• Recommend beverages and complementary items to enhance customer experience and increase sales.
• Monitor stock levels and report replenishment needs in a timely manner.
• Assist in receiving, organizing, and ensure availability of items.
• Maintain cleanliness and hygiene of the coffee station, equipment, and customer service areas throughout the day.
• Follow food safety, health, and hygiene regulations consistently.
• Process customer payments accurately and ensure proper cash handling procedures.
• Reconcile daily sales and report any discrepancies to the supervisor.
• Work collaboratively with team members to ensure smooth daily operations.
• Support promotions, events, and customer engagement initiatives within the Organisation.

Requirements

·       Certificate, Diploma, or relevant training in Hospitality, Food & Beverage, or a related field.

·       Previous experience as a Barista or in a customer service role.

·       Basic knowledge of coffee preparation and café operations.

·       Excellent communication and interpersonal skills.

·       Ability to work flexible shifts, including weekends and public holidays.

Skills