Job Title: Workshop Supervisor
Location: Nakuru, Kenya
Salary: Gross 0f KES 50,000
Roles and responsibilities
1.Attend the customers on First Come First Served basis
2. Listen to customer complaints & note down in the Job card
3. Explain the customer time & cost estimate for Labor, Oil, Spares and Outside labor
4. Explain the mechanic customer complaints, jobs to be done, delivery time, cost estimate
5. Inform the customer in case of delay / cost exceeds
6. Take Road trial of the vehicle to confirm elimination of complaints
7. Ensure vehicle is delivered neat & clean
8. Explain the customer work done on the vehicle and actual cost details/future jobs any
9. Return the replaced parts (except warranty parts) in original packing to Customers
10. Explain about next service due date and paste next service due sticker
11. Ensure proper housekeeping in entire service shop
12. Ensure all tools and equipment’s are in working condition and maintenance of equipment’s
13. Ensure mechanics carry out mandatory jobs in all vehicles
14. Checking the parts replacement and warranty replacement authorization wherever required
15. Co-ordination with parts shops for getting parts from other branches/ dealers
16. Preparation of workshop daily report
17. SAP job card entry
18. DMS job card entry and Improvements
19. Monitoring of Vehicle inflow - Product wise and Service wise against the plan (Free / Coupon paid / Post warranty)
20. Tools & Equipment’s availability Vs. requirement, purchase
21. Review of repeat jobs & Quality Feedback from customers
22. Tracking of Pending/Accident vehicles - reasons for pending, arranging parts,
23. Technical support to Dealers
24. Tracking of mechanic wise Productivity and actions for improvement
25. Warranty Monitor and Co Ordination with National service team
26. Submission of all service reports timely to National service team
Qualifications
1. Degree/Diploma in Mechanical Engineering.
2. Knowledge in basic computer packages (Especially MS Excel and MS Word)
3. At least two years working experience in the same/related position.
4. Must possess good communication skills.
5. Must be of good conduct and integrity.
6. Must be willing and able to work under pressure with minimum supervision.
7. Must have better understanding of both TVS Bikes, Piaggio and Briggs service and repair.
8. Must have a valid driving license