Position:Sales Administrator
Location: Nairobi
Reports To: General Manager
Job Summary:
The Sales Administrator purpose is to provide excellent customer service, manage front desk operations as a point of contact for customers with queries about products, orders and deliveries and provide support to the marketers to achieve their onboarding and revenue targets.
· Avail digital content to the marketers from the digital marketing designs done
· Ensure the marketers met the sales and onboarding targets and report any deviations.
· Assist in resolving customer service issues or complaints.
· Informing the customers of their delivery information when couriers are used.
Diploma or Bachelor’s degree in Business Administration, Sales & Marketing, Commerce, or a related field.
At least 1-2 years’ experience in sales administration or a related role.
Experience in the publishing, printing, or education sector will be an added advantage.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
Strong organizational and administrative skills.
Excellent communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
High level of integrity, professionalism, and attention to detail.
Bachelor’s Degree /Diploma in Sales and Marketing, Business Administration, or a related field. • Hands on experience with CRM software and MS Office . Strong written and verbal communication skills.