Job Description
1. Operations Management & Staff Supervision
- Oversee daily operations across residential and/or commercial properties.
- Supervise site-based teams including caretakers, technicians, cleaners, security, and support staff.
- Prepare duty rosters, leave schedules, and attendance records.
- Assign tasks and monitor productivity.
- Enforce company operational policies and service standards.
- Conduct regular site visits and performance reviews.
2. Administrative Support
- Provide administrative support to the Operations Manager and senior management.
- Maintain operational records and documentation.
- Coordinate meetings, site inspections, and contractor engagements.
- Support onboarding of new staff and service providers.
- Manage filing systems (physical and digital).
3. Financial Management & Cost Control
- Monitor operational budgets and expenditure.
- Track and verify invoices from service providers and contractors.
- Support procurement processes and supplier sourcing.
- Prepare basic cost reports and expense summaries.
- Identify cost-saving opportunities while maintaining service quality.
4. Compliance & Risk Management
- Ensure compliance with:
- Occupational Safety and Health (OSHA)
- Building codes and regulations
- Company policies and SOPs
- Support statutory inspections and audits.
- Ensure proper incident reporting and corrective actions.
- Identify operational risks and escalate to management.
5. Service Provider & Contractor Management
- Coordinate and supervise outsourced service providers.
- Monitor performance against SLAs and contracts.
- Conduct service quality inspections.
- Resolve service delivery issues.
- Recommend contract renewals or terminations.
6. Tenant Relations & Customer Service
- Serve as the first point of contact for tenant operational matters.
- Handle tenant complaints and ensure timely resolution.
- Conduct tenant engagement and satisfaction checks.
- Support tenant onboarding and exit processes.
7. Quality Control & Service Standards
- Conduct routine inspections across all properties.
- Ensure cleanliness, safety, and service standards are maintained.
- Monitor asset condition and flag maintenance needs.
- Enforce corrective actions where standards are not met.
8. Communication & Documentation
- Prepare operational and management reports.
- Maintain accurate records including:
- Staff attendance
- Contractor agreements
- Inspection reports
- Incident logs
- Tenant complaint registers
- Ensure proper documentation for audits and compliance reviews.
9. Performance Monitoring & Reporting
- Track operational KPIs such as:
- Service quality
- Response time
- Tenant satisfaction
- Cost efficiency
- Staff productivity