Sales Representative - Agrovet

Posted : 2025-10-22
Closing : 2025-10-29
Position Scope

Job Title: Sales Representative - Agrovet.

Location: Kiracha - Located along Thika Mang'u - Flyover Road.

Role Overview

We are seeking a motivated and knowledgeable individual to join our agrovet team to manage daily counter sales operations and provide essential agronomic and basic veterinary support to our walk-in customers. This role requires a blend of sales acumen, strong communication skills, and a solid understanding of agricultural practices and animal health. The ideal candidate will drive business development initiatives, and ensure excellent customer service by engaging walk-in and online clients, processing orders and quotations, and managing stock.

Job Description

Key Reponsibilities

Agronomic & Veterinary Support:

  • Offer basic agronomic advice on crop selection, soil health, pest and disease management, and best farming practices relevant to the local context.
  • Guide customers on the appropriate use of fertilizers, pesticides, and other agrochemicals, emphasizing safety precautions and environmental considerations.
  • Provide basic veterinary advice on common livestock ailments, animal nutrition, and hygiene practices.
  • Recommend suitable over-the-counter veterinary products, explaining their usage and dosage.
  • Recognize when to refer customers to qualified veterinarians for more complex animal health issues.
  • Stay updated on the latest agricultural trends, technologies, and best practices through continuous learning.

Counter Sales Operations and Customer Support

  • Attend to walk-in clients and ensure a welcoming customer service experience.
  • Process daily counter sales transactions and ensure cash and pay bill details are accurately recorded for reconciliation.
  • Maintain cleanliness of the sales counter and shelves.
  • Conduct regular merchandising by arranging shelves to ensure visibility and accessibility of products.
  • Support issuance of products during high-traffic periods at the shop.

Order and System Management

  • Process orders efficiently in the system and forward approved Purchase Orders to Accounts.
  • Use the ERP/Point-of-Sale system to manage inventory movement, invoicing, and client tracking.
  • Track and manage stock movement on the shop floor in coordination with the Inventory Team.

Customer Satisfaction and Retention

  • Maintain high standards of customer satisfaction by resolving issues and following up on complaints as quickly as possible.
  • Encourage customer feedback and implement service improvement suggestions.
  • Record, measure, and report customer satisfaction levels monthly.

Requirements

Qualifications

  • Diploma or Degree in Animal Health, Sales or Agronomy Science.
  • 3+ years of counter sales or front-desk sales experience in Agrovet or Veterinary retail setting.
  • A valid Kenya Veterinary Board (KVB) License.
  • Basic understanding of common livestock diseases, animal nutrition, and over-the-counter veterinary products
  • Strong knowledge of agricultural inputs and their application.
  • Ability to explain technical information clearly to a diverse customer base.
  • Strong numerical and cash handling skills.
  • Proficiency in using a point-of-sale (POS) system and basic computer applications.
  • Ability to work independently and collaboratively as part of a team.
  • Willing to relocate or residing in the surrounding areas of Naivasha, Kiracha or Flyover.

Skills