Job Description
1. Business Development
i. Proposal Preparation
- Prepare comprehensive and winning proposals for various projects, ensuring timely submission to meet client deadlines.
ii. Bid Management
- Oversee the bidding process, ensuring it is conducted efficiently and meets high standards of excellence.
iii. Proposal Reporting
- Generate a bi-weekly report on the status of all released proposals, providing updates on their progress and outlining next steps.
iv. Team Collaboration
- Work closely with relevant technical team members to obtain input required for the preparation of proposals.
v. Project Handover
- Facilitate the smooth transfer of won proposals to the execution teams, ensuring they act within the agreed timelines.
vi. Follow-up and Feedback
- Conduct timely follow-ups on all submitted proposals, documenting client feedback and lessons learned to improve future submissions. Develop strategies to increase the success rate of proposals.
vii. Lead Generation
- Use various sales techniques, including attending industry forums and networking, to generate new business leads and secure partnerships.
2. Branding
i. Brand Strategy
- Collaborate with the director to define the company's brand identity, target audience, culture, and competitive strategy.
ii. Brand Strategy Implementation
- Lead the implementation of the firm's branding strategy, ensuring alignment with company goals.
iii. Branding Budget
- Develop and propose a branding budget each quarter, detailing brand initiatives and items for discussion with the director.
iv. Document Supervision
- Oversee the editing and presentation of all external documents (e.g., proposals, reports, presentations) to ensure they align with the company’s branding standards.
3. Social Media Marketing
i. Content Creation
- Create engaging and relevant content for the company's social media platforms (Facebook, Twitter, Instagram, LinkedIn, and the website) on a weekly basis.
ii. Social Media Performance
- Provide monthly reports on social media traffic, analyzing its impact on the company's growth.
iii. Lead Follow-up
- Track and follow up on leads generated through social media to convert them into business opportunities.
iv. Digital Marketing Strategy
- Develop and present a quarterly digital marketing strategy for review and implementation in consultation with the director.
v. SEO and Online Ranking
- Ensure the company maintains high rankings on SEO and for targeted keywords to boost online visibility.
4. Customer Service
i. Customer Service Champion
- Lead and manage the customer service experience for the company, ensuring high levels of satisfaction.
ii. Client Communication
- Respond promptly and professionally to all client queries via email, phone calls, or other communication channels.
iii. Call Management
- Ensure that no office phone calls go unanswered and maintain a high standard of telephone service.
iv. Client Onboarding
- Oversee the seamless onboarding of new clients, ensuring all processes are completed efficiently.
v. Office Visit Experience
- Ensure that clients visiting the office receive excellent service and attention.
vi. Client Satisfaction Surveys
- Conduct quarterly client satisfaction surveys and report findings, aiming for an 80% satisfaction rate.
vii. Client Relationship Management
- Advise on and organize gifts for clients during special events or occasions to strengthen relationships.
5. Internal Marketing Operations
i. Marketing Report
- Prepare and submit a consolidated marketing report at the end of each month to the director, summarizing all activities and results.
ii. Weekly Meetings
- Organize weekly marketing progress meetings with the director to discuss updates, challenges, and future plans.
iii. Collateral Review
- Regularly review and update marketing collateral to ensure consistency and relevance with current branding efforts.