Manage the front office space to engage walk-in clients and coordinate with the sale executives to confirm orders, payments, and products dispatch from the production site.
Ø The administrator will respond to customer inquiries through phone calls and emails in order to keep the business’ operations running smoothly.
Ø To coordinate client interactions and visits in the production site by welcoming them and addressing their issues and showcasing our products.
Ø Communicate with the sale executives to confirm availability of different products in the production site.
Ø Accurately record and document different orders from the sales executive in the field for preparation for dispatch.
Ø Liaise with the accountant to confirm payment of client orders before dispatch from the production site.
Ø Coordinate and ascertain timely and orderly dispatch of customer orders to satisfy their needs.
Ø Develop and maintain an accurate client database for the company.
Ø Handle and manage company compliance regulations to NITA, WIBA, Health & Safety aspects.
Ø Maintain and present minutes of integral meetings such as Health & Safety.
Ø Liaise with the sales executives in field to enhance efficiency and business performance through timely ordering, payment, and orders dispatch.
Ø Coordinate with the loading department to enhance efficient delivery of different company products to our clients.
Ø Coordinate orders dispatch with the loading and sales departments.
Ø Periodically call clients to confirm products reached them in the best states.
Ø Interact with customers and handle customers’ inquiries.
Ø Regularly liaise with clients via telephone, email, conference calls or face-to-face.
Ø Coordinate activities throughout the office to ensure efficiency and maintain compliance with company policy.
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EDUCATION
Ø 4-5 years of related experience in a similar capacity Ø Experience in Microsoft office. Ø Use of social media platforms and analysis tools such as Canvas is an added advantage. |
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SKILLS Ø Strong ethical standards. Ø High professionalism and work ethics. Ø Strong communication and people skills for articulating ideas to colleagues and clients Ø Great negotiation skills Ø Confidence Ø Outstanding organizational and leadership skills. Ø Problem solving aptitude Ø Immense attitude |
• Excellent Communication and Interpersonal Skills • Excellent time management and organizational skills. • Attention to details • Proficient problem-solving skills. • Professionalism.