Service Centre Supervisor – HQ Nairobi

Posted : 2025-07-11
Closing : 2025-07-19
Position Scope

Job Title: Service Centre Supervisor – HQ Nairobi

Industry: petroleum

Reports to: Operations Manager

Role Purpose:
To Manage, Organize, and Coordinate the Daily Operations of the Service Centre, ensuring accurate and timely data management, system updates, and efficient collaboration with the depot team to meet lead times and uphold operational excellence within the company.
Key Responsibilities:

Job Description

Key Responsibilities:
✅ Service Centre Operations Management

  • Oversee the day-to-day operations of the Service Centre, ensuring all activities are executed efficiently and in line with company standards.
  • Monitor system lead time indicators, flag service failures, and action immediate resolutions in collaboration with the Service Centre and depot teams.

✅ Coordination with Depot Operations

  • Liaise with the Depot Supervisor and depot team to ensure key lead times are consistently met.
  • Support the seamless flow of information and documentation between the Service Centre and the depot.

✅ Data Management & System Updates

  • Supervise Service Centre Assistants to ensure timely and accurate data receipt and uploads into the KPC system.
  • Troubleshoot and resolve any KPC system-related issues with the KPC team promptly to prevent operational disruptions.

✅ Team Supervision & Development

  • Mentor, guide, and develop Service Centre Assistants, ensuring they meet performance and accuracy expectations.
  • Conduct regular team briefings to align on operational priorities and system updates.

✅ Reporting

  • Generate and submit daily, weekly, and monthly Service Centre performance reports for management review.
  • Highlight trends, bottlenecks, and improvement opportunities within the reports.

✅ Other Duties

  • Perform any additional tasks as may be assigned to support Service Centre and depot operational objectives.

Requirements

Key Requirements:
✅ Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
✅ 3–5 years’ experience in a supervisory role within an oil and gas or logistics environment.
✅ Strong understanding of KPC system operations and depot workflows.
✅ Proven ability to manage data accuracy and system updates in high-volume environments.
✅ Excellent organizational, problem-solving, and troubleshooting skills.
✅ Strong leadership and team mentoring abilities.
✅ Proficient in MS Office Suite and operational reporting.
✅ Excellent communication and stakeholder management skills

Skills