Job Title: IT Support Manager
Client: Oil Logistics Company
Location: Kenya
Budget: Ksh 150 000
Job Purpose
To oversee the IT support function across the organization, ensuring the delivery of efficient, secure, and user-focused technical support services. The IT Support Manager is responsible for managing IT helpdesk operations, coordinating infrastructure maintenance, implementing support policies, and ensuring uptime and user satisfaction.
Key Responsibilities:
User Support & Training
o Provide guidance and training to users on IT policies, tools, and best practices.
o Implement user support initiatives such as onboarding support, basic cyber hygiene, and software usage training.
o Gather user feedback to improve IT services and user experience.
o Ensure adherence to IT governance, data privacy regulations, and cybersecurity standards.
o Maintain and enforce IT usage policies and access controls.
o Collaborate with cybersecurity teams to identify and mitigate risks.
o Manage relationships with IT service providers, software vendors, and equipment suppliers.
o Monitor IT asset lifecycle, including procurement, inventory, usage, and disposal.
o Evaluate new technologies and recommend upgrades or replacements.
o Prepare and present regular reports on IT support metrics, system health, and user satisfaction.
o Assist in budgeting for IT tools, hardware, software licenses, and support services.
o Track expenditure to ensure cost-effective IT support operations.
Qualifications & Experience: