Recruitment Manager- Call Centre

Posted : 2025-06-12
Closing : 2025-06-23
Position Scope

Position: Recruitment Manager – Call Centre
Department: Human Resources
Location: East Africa.
Reports to: Head of Talent Acquisition / Regional HR Director


Job Purpose:
We are looking for a dynamic and experienced Recruitment Manager to lead high-volume recruitment operations across the East African region for our growing BPO business. This role requires deep experience in mass recruitment, regional talent sourcing, and team management, ensuring a consistent pipeline of quality hires to support business growth.

Job Description

  • Drive the end-to-end recruitment process for operational and support roles across East Africa, with a strong focus on mass hiring for BPO functions (customer support, data entry, sales, etc.).
  • Develop and implement recruitment strategies tailored to the East African talent market, including local sourcing channels, job boards, partnerships, and referral networks.
  • Lead and mentor a team of recruiters, ensuring delivery on hiring targets, service levels, and recruiter development.
  • Collaborate with business leaders and operations teams to forecast hiring needs, build hiring plans, and deliver recruitment solutions aligned with workforce planning.
  • Oversee recruitment marketing and employer branding initiatives that resonate with talent across the region.
  • Monitor key recruitment metrics (TAT, cost-per-hire, quality of hire, etc.) and use data-driven insights to optimize performance.
  • Maintain strong knowledge of labor laws, hiring regulations, and employment trends across East Africa ..
  • Establish and manage vendor partnerships, recruitment agencies, and campus relations as part of the sourcing strategy.
  • Ensure compliance with company policies and ethical recruitment practices.

Requirements

  • Bachelor’s degree in Human Resources, Business, or a related field.
  • 6–8 years of experience in recruitment, with at least 3 years in a mass recruitment leadership role within a BPO or similar high-volume environment.
  • Strong experience hiring across East Africa, with deep understanding of local labor markets, talent availability, and sourcing strategies.
  • Proven ability to lead and manage recruitment teams across multiple locations.
  • Hands-on experience with recruitment systems (e.g., ATS, HRIS) and data analytics tools.
  • Excellent communication and stakeholder engagement skills.

Skills