Business Operations Manager

Posted : 2025-04-28
Closing : 2025-05-02
Position Scope

Business Operations Manager

Reports to: Chief Executive Officer
Location: Nairobi
Industry: Cleaning & Facility Management

Job Overview


The Business Operations Manager will be responsible for the strategic oversight and execution of all general operational functions within the company. This includes ensuring efficient service delivery, workforce management, and alignment with client expectations. The role requires a hands-on leader who can manage multiple departments, including cleaning operations, human resources, and finance, while building and maintaining high-quality client relationships. The ideal candidate will possess a balance of strategic thinking, team leadership, and operational efficiency.

Job Description

Key Responsibilities and Tasks

 

  1. Oversee the general operations of the company, ensuring effective planning and utilization of manpower, materials, tools, and equipment for optimal service delivery across sites.
  2. Set clear goals, targets, and expectations for all team members, including supervisory staff, and track their performance against operational KPIs.
  3. Regularly meet with clients to understand expectations, agree on service level agreements (SLAs), and monitor key performance indicators (KPIs) to ensure satisfaction.
  4. Attract, mentor, and support team members by fostering a culture of training, motivation, and engagement that aligns with company values.
  5. Manage contractual budgets and ensure financial performance aligns with organizational targets, including cost management and revenue tracking.
  6. Ensure workforce planning is aligned with operational needs by maintaining a pool of trained, vetted, and motivated employees who meet contract requirements at all times.
  7. Lead the successful execution of service contracts, ensuring timely, quality, and consistent delivery in line with customer agreements.
  8. Build and maintain strong customer relationships through proactive communication, responsiveness, and professionalism in handling complaints or special requests.
  9. Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits, incident reporting, investigations, and participation in safety reviews.
  10. Conduct risk assessments and site evaluations, producing accurate performance and billing reports in accordance with contractual terms.
  11. Perform any other duties as assigned by the Chief Executive Officer to support business growth and service excellence.

Requirements

Qualifications and Requirements

Education:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field from a recognized institution.

Experience:

  • Minimum of 5 years’ experience in a similar operations leadership role, preferably within the cleaning, facility management, or service delivery sector.
  • Proven ability to lead multifunctional teams and manage a distributed workforce.
  • Strong business acumen with a track record of improving operational efficiency and service quality.

Skills

Proven ability to lead multifunctional teams and manage a distributed workforce. Strong business acumen with a track record of improving operational efficiency and service quality.